Delivery & Returns
We want your experience with MyHomelang to be simple, smooth, and joyful — from checkout to unboxing.
Delivery Information
Processing Time
Orders are processed within 1–2 business days after purchase.
You will receive a confirmation email once your order has been shipped, along with tracking details (where available).
Shipping Locations
We currently ship worldwide.
Shipping times may vary depending on your location:
- UK: 1–2 business days
- Europe: 3–5 business days
- USA & Canada: 6–7 business days
- Rest of World: 6–7 business days
Please note that customs processing times may occasionally cause delays for international orders.
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product or shipping prices
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location. We may offer promotional free shipping from time to time — subscribe to stay updated.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product or shipping prices. we are unable to advise the amount any duties/fees/ taxes will be, for an indication please click here.
Returns & Exchanges
We want you to feel confident in your purchase. If you are not fully satisfied, you may return your item within 30 days of delivery.
Return Conditions
To be eligible for a return:
- The item must be unused and in original packaging
- The device must not be damaged
- Proof of purchase must be provided
How to Start a Return
You can email us the details including:
- Your order number
- Reason for return
- Photos if applicable We will provide return instructions within 2 business days.
Return Costs will be the responsibility of the customer
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds are issued to the original payment method. Shipping costs are non-refundable unless the item is faulty.
Faulty or Damaged Items
If your item arrives damaged or faulty: Please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.
💛 Our Promise
We design our products with care and purpose. If something isn’t right, we’ll work with you to make it right. Your satisfaction matters to us.